When finding a contractor for your roofing project, it is important to learn about a prospect’s background and qualifications. Aside from what you see on their website, it would be helpful to also seek the opinions of their references. By interviewing previous customers, you can determine whether the professional roofing company is worth your business and time.
Ideally, you’ll want a prospective roofer to provide references from their last five projects they’ve worked on. Get in touch with each one and make sure to ask these questions:
1. How Long Have You Known the Roofer?
A longer relationship with a roofer could indicate quality and dependability on their part. If they’ve repeatedly used the roofer for repairs and maintenance, you can consider their statements a strong ground for hiring your prospect.
2. What Kind of Roofing Work Has the Roofer Done for You?
When speaking to each individual on the reference list, ask them what kind of roofing work they required that led to them hiring the roofer . This could be anything from simple maintenance to storm damage restoration, and other services in between.
3. How Satisfied Were You With the Roofer’s Work?
Customer satisfaction can be subjective but is still an excellent point to consider when looking for a roofing contractor. Regardless of the customer’s standards, the roofers should have provided satisfactory work as agreed upon before the construction or repair.
4. Did the Roofer Complete the Job on Time and Within Budget?
Knowing that you can rely on a particular roofer for timely job completion is crucial when making this important decision. Sometimes, however, timelines and estimates are not as accurate due to unforeseen instances, which is understandable, but there should be a boundary.
5. Was the Roofer Easy to Work With?
In addition to asking whether the roofer completed the required service, ask if they were easy to work with. You want a contractor who is approachable about any additional concerns and accommodates your feedback.
6. Did the Roofer Provide a Labor Warranty?
A quality roofer must provide labor warranties to hold them liable for any problems that may arise after the project. Warranties serve not only as your guarantee of the quality of work but also of the roofing company’s accountability for the products they used and the workmanship they provided.
7. Would You Hire the Roofer Again?
Repeat customers are a positive indication of how happy they are with the service they received. Consider this before hiring your prospect.
As Central Iowa’s trusted local roofing company, Genesis Roofing takes pride in the expert installation that our highly-trained roofing contractors provide. We are GAF Certified and Haag Certified, which means we offer advanced services driven by elite training and precision craftsmanship that other companies can’t match. To learn more about what we can do for you, call us at (515) 202-1667, or fill out this contact form to get an estimate.
